FAQ

For more help visit our Support page or Help

Can rever integrate with other gps devices

You can export GPX files from the REVER webiste and import it into Garmin or other GPS unit per your usual methods. There’s no built-in synch or direct integration at this time.

How do I see fuel stops along a route

To select fuel stops, you can turn on the Fuel POIs while planning your ride and drag your routeline to gas stations along your route. Make sure to check our webinars for more tips and tricks on ride planning! www.youtube.com/revermoto

How do I cancel a ride that is recording

To stop tracking a ride, select Finish > scroll to the bottom of the details page > tap on Delete Ride > Yes. This wil stop and delete the tracking. If you want to save the ride select Finish > Save Ride.

How do I print maps or routes

At this time there isn't a feature that allows you to print out your route in REVER.

How do I join a community or group

To join a Community in REVER go to the Participate tab > scroll down to Find Your Community > select See More. There you can search and joing communities.

How do I add photos to my rides

While recording, saving or after saving a ride, photos can be added in the Ride Details page under the Media section.

Can rever run on my tablet

REVER is somewhat usable on tablets/iPads though it has not been optimized for use on these kind of devices. Planning on the website is recommended if you're planning your rides on one of these devices.

How do I pause and resume a ride

You can use the in-app ride recording controls to Pause and Resume recording. Additionally, you can toggle on Auto-pause Tracking in your settings (Profile tab) so the app can automatically do that for you.

How do I see ride stats / analytics

Open a ride and view the ride summary/stats in the app or website (distance, time, elevation, speed & temperature).

Why is my speed/elevation wrong

GPS inaccuracies, device settings, or poor satellite reception can cause speed/elevation errors. Elevation may be affected by map/elevation data as well. If your ride seems very off, please send us the ride and any details so our team can look into it.

How do I reset app settings

To reset the app, go to your device settings > delete app data/delete cache. This will reset all the settings. Keep in mind this will not erase any of your saved rides or profile info.

How do I manage notifications

Manage push/email notifications in the app Settings or your account preferences on the website; toggle notification types on/off there.

My ride won’t save after recording

If you can't save a tracked ride it might be due to poor connectivity. Wait until you are in an area with better service or connected to a WiFi network to save your ride.

How do I recover deleted rides

Unfortunately, once a ride has been deleted it cannot be revocered.

How do I renew my subscription

If auto-renew is on your subscription will renew automatically; otherwise re-subscribe via the REVER website or the app store (Apple/Google). Check your subscription settings in your account to manage renewal.

How do I delete a route

Open the route in the website or app and use the Delete option in the route menu or settings; confirm deletion. If you'd like to delete multiple rides, bulk selection is available on the website.

How do I sync rides with strava

There is no Strava integration in REVER. You can, however, download the GPX files from REVER and import them into any other app or platform that supports GPX import.

How do I merge multiple rides

At this time there isn't a feature that allows you to merge multiple rides in REVER. You can download the GPX files and use other tools, like Garmin BaseCamp, to merge multiple rides though.

How do I change from km to miles

Change units in app settings by going to the Profile tab > select the three dots > Settings > Ride Preferences > Units.

Can I get a refund for premium

Refund policy depends on how you subscribed: if via website contact REVER support for refunds; if via Apple/Google request through the respective store. REVER cannot directly refund store purchases.

How do I download maps for offline use

In the Map tab, select the map style button (upper left under the search bar) > scroll to the bottom > under Offline Maps select Add Offline Map Region. Select the area and download it.

How do I contact support directly

To contact support send an email to support@rever.co

How do I join a challenge

To join a Challenge in REVER go to the Participate tab > find Featured Challenges > select See More. There you can search and joing challenges in REVER.

How do I use live tracking

To share your live location with family or friends while tracking a ride use the LiveRIDE feature in REVER! You can add safety contacts and they will receive an SMS anytime you start and finish a ride. You can also see friends on map or copy the link to your location and manually send it out.

How do I upgrade to premium

We recommend upgrading to REVER Pro via the website at a.rever.co/subscription > Annual Subscription. It makes managing your membership a lot easier! You may also choose to purchase your subscription via the Apple App Store or Google Play Store instead.

How do I invite friends to a group ride

You can create your own Community in REVER. Make it private or public and invite your friends to join it. You can then post your ride as a Featured Ride so all of your friends can access it. Make sure to check our Webinars for more tips and tricks on how to use communities and share rides! www.youtube.com/revermoto

Does rever work with carplay / android auto

REVER does work with Apple CarPlay, though it hasn't been optimized in a while. At this time, Android Auto is not available in REVER.

Can rever record snowmobile rides

You can use REVER to record any kind of ride!

How do I export my ride history

There isn't an option to export your ride history from REVER. You can use the bulk export option on the website to download multiple GPX tracks at a time though.

Is there an offline mode

Yes — download offline maps and routes for offline use; navigation and recording will work without cellular service once offline content is downloaded.

How do I get turn by turn directions

Use 'Get Directions' (turn-by-turn) navigation in the app; note turn-by-turn ONLY works with up to ~25 waypoints — break longer trips into day segments for full directions.

How do I cancel on apple app store

Open your Apple device Settings → your Apple ID → Subscriptions → find REVER → Cancel. For refunds, request through Apple.

My rever pro subscription is not recognized

If your Pro subscription isn't recognized, log out and back in, and verify that you are using the correct email address (same one you used to upgrade). If the issue persists contact support.

How do I add waypoints to a route

On the site or app, edit the ride and select the add waypoint option. You can enter an address or select a location on the map. You can then rearrange the order of the waypoints by dragging and dropping it.

Can I plan routes on desktop and sync to phone

Yes! You can plan your rides on the website. You rides will automatically synch to any device logged into your account.

I can’t log into my account

Check for typos, try password reset (check spam), ensure you’re using the correct email/provider, and contact REVER support if the reset email doesn’t arrive or if there are other account issues.

How do I change my email address

You can change the email address in your account by visiting a.rever.co./settings > change your email > scroll to the bottom and click Save Information.

How do I import a gpx file

On the REVER website use Import GPX to upload a GPX file (site handles larger/complex files better). On mobile use the Import/Upload option but note REVER imports only one track per file; split multi-track GPX using Garmin BaseCamp or similar if needed.

I just joined premium but can’t download maps

Ensure you're signed into the correct account with the exact email you used to subscribe. Check that your subscription is active as Pro on your Profile, and then download offline maps and rides from the app. If the subscription isn’t recognized, please contact support@rever.co.

How do I transfer rides to another device

To transfer your rides to a device like a GPS, you can export the GPX files from the REVER webiste and import it into your GPS unit per your usual methods.

Does rever work on garmin

You can export GPX files from the REVER webiste and import it into Garmin devices per your usual methods. There’s no built-in Garmin sync in REVER.

How do I share a ride or route

To share a ride, open the ride in the app and select the share button. You can either share a link to your ride, or export an image for social sharing. On the web, you can share a ride by opening the ride and copying the deep-link.

How do I update my payment method

If subscribed via the REVER website, update card details at a.rever.co/subscription. If subscribed via Apple or Google, update billing through those app stores.

How do I reset my password

If you've forgotten your password, you can head to a.rever.co/users/password/new to create a new one. Just input your email address and you will receive an email with instructions on how to create a new password. Make sure you open the email within an hour, as the link it contains will expire after that. Make sure to check your spam folder in case it went there. If you need further assistance, please email support@rever.co

How do I redeem a code

Codes can only be redeemed through our website. To redeem a promo code, go to a.rever.co/subscription > select Annual Plan > enter the promo code along with your payment information.

My gps is not tracking correctly

If your GPS is not tracking correctly on REVER, make sure to check the following settings: 1) battery optimization has been turnded off for the REVER App, 2) precise location is being shared with the app while in use, 3) close out any apps you are not using, especially other GPS apps running in the background. For more tips, visit https://www.rever.co/tips/how-to-optimize-ride-tracking

Can I use rever without cell service

Yes you can! REVER supports Offline Maps and Offline Rides which you need to download ahead of time. Check out our how to guide before you go out on a ride: https://www.rever.co/help/offline-maps-and-rides Tracking your rides can always be done whether you have service or not.

How do I cancel my subscription

If you purchased your REVER Pro subscription through our website, you can manage it by heading to a.rever.co/subscription. If you upgraded through the App Store please visit https://support.apple.com/ to cancel your Apple subscription or https://support.google.com/ to cancel your Google Play Store subscription, as we don't have control over those.

How do I link my revzilla rpm account

RPM members will receive a confirmation email from RevZilla, CycleGear or J&P Cycles with a 50% off promo code. To redeem your code, go to a.rever.co/subscription > select Annual Plan and enter the code along with your payment information.

How do I download gpx files

From the REVER website open the ride, use the Export or Download GPX option to save the GPX file to your computer or device; while the mobile app doesn't support GPX export, you can still do it from your phone's browser by following the same steps above.

How Do I Plan A Ride?

With REVER, one of the best features is being able to create a custom route in the website or the app and get route line or turn-by-turn navigation directly in the app.

How To Plan On Website: 

  1. From the Map Screen select Create Route (Left Panel)
  2. Choose your route building engine
  3. Select your starting point and place waypoints along your intended route.
  4. Click Save when your route is complete and add a Ride Date. (Date determines sorting on your Planned Rides)
  • Pro Tip - Zoom in as close as you can when placing waypoints and place them directly in the lane of travel, avoiding highway on/off-ramps and interchanges.

How To Plan In The App:

  1. From the Map Tab select the Create Ride icon (curvy road icon upper right)
  2. Choose your route building engine
  3. Starting location will default to your current location. (Change this by selecting the Current Location box)
  4. Drag the map to place your next waypoint or type in a location.
  5. Click Start when your route is complete and choose Follow Route Line or Turn-by-turn Navigation.
  6. Or you can choose Save For Later.

Straight Line While Tracking?

If you are on an Android, chances are you have some silly optimization settings that nuke your phone's GPS which will stop your tracking. So let's get you sorted so you can track your rides appropriately.

Checklist:

1. Power Savings Mode: Disabled

2. Battery Settings: Change Optimized to Performance/High Performance

3. App Permissions Set to Always rather than While Using the app.

Some Other Tracking Tips:

Close Apps You’re Not Using: If you have several apps running in the background, the operating system will choose which apps are using the most resources. In an attempt to optimize your battery, the operating system will ‘kill’ apps that are consuming too much battery. (Do not swipe out of REVER, it will end your tracked ride).


Camera Use: We encourage you to take photos along the way! If you choose to use the camera, close out of the camera app after you snap your picture. As cameras continue to improve, they also use more battery and processing power to function, so swipe out of the camera app to make sure REVER does not get booted by the operating system.

How do I upgrade, manage, or cancel my PRO Subscription?

Did you upgrade on the website?

Did you upgrade through the app?

  • If you are on an iPhone and upgraded through the app: Go to your phone's settings -> Click on your name/Apple ID -> click on Subscriptions -> Find REVER and you can change or cancel from here. https://support.apple.com/en-us/HT202039
  • If you are on an Android and upgraded through the app: Go to the Play Store -> tap on your avatar > Manage Google Account > Swipe over to Payments and Subscriptions > find REVER and you can change or cancel from there.

Can I transfer my REVER rides to a GPS device like Garmin?

Pro members can export REVER rides from the website as GPX files to be uploaded to your GPS device. Check out this tutorial on how to do this.

How can I share a ride?

Web: Go to My Activities in the top bar > Find your ride under Tracked, Planned or Favorites > Click the Options drop down to the right of the ride you want to share > Select Share Deeplink to get a smart link that will recognize whether users are on the web or app version of REVER Or you can choose Share to send via REVER, Email, Blog or Deeplink

App: Go to the Feed tab > Find the ride you want to share from the Ride Feed or by searching My Rides > Click the Share Ride icon (lower right) on the Ride Card > Select Share Link to this Ride and choose your preferred way to send the ride link

My planning line is straight (as the crow flies), what do I do?

Planning your ride and the route line is not following the road? You may have the polyline tool (little pencil looking icon) selected. Make sure to switch this off by clicking so it is no longer highlighted in orange. The polyline tool is used if you are planning a ride that may not have a defined road (like a dry lake bed, or undefined mountain trail).

Where do I find my rides?

On the web, go to My Activities in the top bar, scroll down to find your rides, select planned, tracked or favorite. From here, you can choose which rides to show on the map, trim (tracked) or edit (planned) rides, share and delete.

Do you have turn-by-turn directions?

Yes! REVER offers turn-by-turn navigation for planned rides up to 25 waypoints for Pro members only. Plan your ride in REVER, then get audio and visual directions when you access your rides. Check out this tutorial on how to access these.

How do I download offline maps?

Going out of service, but still want to see your maps? Downloading offline maps is a Pro feature. Go to the Map tab > click the upper-left selection menu > scroll to the bottom, and select Download Maps. You can zoom to the region you would like to download (TIP: smaller chunks provide more detail). When you have the area you want to download, click download, name the region, and wait for the maps to download. Check out the tutorial

How do I find Butler Maps?

In the App:

Butler Map recommendations are a Pro feature. Go to the Map tab > click the upper right Discover icon > Choose Paved or Adventure and select Incredible Roads. Enable the roads you want to see. If you zoom around the map, click Select this area. Butler layers will populate and you can select G1 routes to get more details.

How can I find a ride near me?

Discovering new places to ride is one of the great features in the REVER app.

  1. From the Map tab select the binocular icon (upper right)
  2. Select your preferred riding style 
  3. Choose a category and scroll around the map to find the routes
  4. Tap a POI to preview details of the ride
  5. Select Ride It!

Check out this tutorial! How to Discover Rides in REVER

How do I change Kilometers to Miles or vice-versa?

In the app, visit the Profile tab. In the upper left, you should see a settings icon. Select the icon and it will open up the settings menu where you can switch it between kilometers and miles.

Where do I find my rides?

App: Go to the Feed tab to view your recent rides as well as your friends' rides and recommended content. All your Favorite, Tracked, Planned and Offline Rides can be found by clicking the drop down arrow next to My Rides at the top right.

Web: On the web, go to My Activities in the top bar, scroll down to find your rides, select planned or tracked. From here, you can share tracked or planned rides and edit planned rides.

How do I track a ride?

Tracking a ride is simple! Once you are signed into the REVER app, visit the Map tab and click the orange “Record” bar at the bottom.

How do you pronounce REVER?

This is a surprisingly common question we did not think would be an issue.

REVER is our way of revving your engine, rev rev to get REVER. It does not have a long e sound like reever.

How much is REVER PRO?

For the annual PRO subscription, the standard US price is $39.99, that breaks down to just $3.33 a month to amp up your motorcycle-navigation experience.  **Prices are given in USD, outside the U.S., prices will be localized for exchange rates.

What are the REVER PRO benefits?

Ready to unlock the next level of REVER? Check out the full list here: https://rever.co/premium/

I don’t live in the U.S., can I still use REVER?

Absolutely, REVER can be used anywhere around the world. We are constantly adding rides to the Discovery section to help boost your riding experience in all parts of the world, check it out in the app.

What types of files can I upload and how do I do that?

If you have planned a route in a program like Basecamp or Mapsource, you can easily add that planned route to your Planned Rides in Rever. Our system will accept .gpx or .kml files. Just drag and drop into your profile, or search for a file on your computer using our “upload” button.

How do I join a challenge?

In the app, check out the Participate tab. From here, you can view Featured Challenges or select View All. We have a few different kinds of challenges: mileage-based, POI-based, ride count and combinations of the three. Rides ridden before joining a challenge will not be counted toward the challenge.

What can I do in the mobile app?

There are many features in the REVER app! You can track your rides and save them for later. You can also find new rides in the the Discover section. Join a Community and find like-minded motorcycle enthusiasts. You can add your friends, see where they have been riding, and even see where they are in real-time with Friend Tracker. In your profile, you can add your motorcycles to the Garage and riding gear under Gear.

"You don't stop riding when you get old, you get old when you stop riding."
― Anonymous

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