RPM FAQ

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What is the Riders Plus Membership (“RPM”) program?

RPM is a new loyalty program for RevZilla, J&P Cycles, and Cycle Gear customers that rewards you for your purchases at all three retailers. RPM comes with amazing benefits (e.g., purchase discounts, free shipping, exclusive promotions, etc.) in exchange for a membership fee of only $59.99 a year plus tax. Because RPM includes free access to REVER Pro, you may opt to purchase REVER Pro + RPM at the $59.99 cost.

What if I already have REVER Pro and want REVER Pro + RPM?

If you previously purchased REVER Pro through the app store or Google Play, please cancel your subscription through the app store. Then, you may sign up for REVER Pro + RPM at rever.co/rpm. If you purchased REVER Pro on the REVER website, you will immediately be able to order REVER Pro+RPM through the website as well for $59.99, and this will automatically enroll you into RPM while adding an additional 12 months to your current subscription expiration date.

What is the Riders Plus Membership (“RPM”) program?

RPM benefits include:

● Free 2-day Shipping on Qualifying Items

● Free Returns

● $15 Welcome Cash

● Motorcycle Rental With Twisted Road: for a limited time, RPM members will get 25% off or 1 day free on a 3+ day rental and will receive 10% off rentals through Twisted Road

● 5% RPM Cash Back on Qualifying Items

● 10% Discount on Exclusive Brands

● Free REVER Pro Membership

● Ability to Earn and Use Benefits at RevZilla, J&P Cycles, and Cycle Gear

● Exclusive Products/Sales/Early Releases

● Access to Concierge Phone Line and Scheduling

● Exclusive Member Content

● Member Exclusive Event Experiences

● Free Access to the National Motorcycle Museum in Anamosa, Iowa

How is RPM Cash Earned?

RPM Cash is earned when you purchase qualifying products and services from RevZilla, J&P Cycles, or Cycle Gear.  RPM subscribers earn 5% cash back on all qualifying purchases from all three retailers, which will appear in your account when your order ships.  There is no minimum purchase amount to earn RPM Cash.Update copy in “Does RPM Cash Expire?

Can I earn RPM Cash in stores or only online?

RPM Cash can be earned online or in-store at RevZilla, J&P Cycles, and Cycle Gear.

Are there any restrictions on earning or redeeming RPM Cash?

Yes, some types of purchases (such as purchases of gift certificates) are not eligible for earning RPM Cash. There are also certain products and services that do not qualify for earning RPM Cash and/or cannot be purchased using RPM Cash. Please check the promo exclusions page on the brand site you wish to shop for more information.

Does RPM Cash expire?

Any RPM Cash you’ve earned on or after March 15, 2022, will expire 30 days after your subscription expires. If your subscription is renewed before the 30-day cash expiration window, don’t worry, the balance will carry over with your renewed subscription. All RPM Cash earned prior to March 15, 2022, will not expire.

Negative RPM Cash balances also carry over from any expired accounts to a renewed account (regardless of the time passed between expiration).

As discussed below under the FAQs on termination and cancellation, there may also be circumstances where the RPM program or your membership in it is terminated, cancelled or changed, which could impact the availability of RPM benefits, including RPM Cash.

Are there restrictions on 2-day shipping for RPM subscribers?

Yes. RPM members receive free 2-Day shipping on orders shipped within the continental United States (not applicable in Alaska / Hawaii / U.S. Territories / international orders). Additional charges may apply for certain items. If the item qualifies, members will see it on the product display page and during the checkout process. 2-day shipping is based on business days. Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Items shipping 2-day do not get a reduced lead time and the expected arrival date is estimated, not guaranteed.

2-day shipping is based on business days. Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Items shipping 2-day do not get a reduced lead time and the expected arrival date is estimated, not guaranteed.

Are there restrictions on free returns for RPM subscribers?

Yes. RPM members receive free standard (UPS) return shipping on orders shipped within the continental United States (not applicable in Alaska / Hawaii / U.S. Territories). Additional charges may apply for oversized items, heavy items, hazardous materials, and other items that require specialty shipping. Customers must be able to print their label or have email access to forward the label to their local shipping location.

What are the exclusive brands that receive 10% off every day?

RevZilla, Cycle Gear, and J&P Cycles have a varying set of exclusive brands available at each retailer. Please review each brand’s exclusions pages for the full list. These lists are subject to change.

Where can I go to find my RPM account information?

Your RPM My Account page on www.revzilla.com, www.cyclegear.com, or www.jpcycles.com is your destination for everything RPM related. You can view your year-to-date activity, your RPM Cash balance, purchases, returns, exclusive promotions, store services, discounts off select brands, and other benefits. To access this page, simply log in to your RPM account on any of those websites.

Can I join RPM if I am not a resident of the United States?

RPM is open to United States residents only at the current time.

Is there a minimum age for becoming a RPM member?

Yes. You must be 16 or older to join RPM.

Can Comoto terminate my membership?

We may terminate your RPM membership, without notice, for any reason, at any time, at our sole discretion, including, without limitation, our belief that your continued use of your membership would violate the terms and conditions of the RPM program, applicable law, or otherwise be harmful to our interests. In the event we terminate your membership, you will not be entitled to a refund, full or partial, of your membership fee.

Can Comoto cancel or change the RPM program without notice?

We may terminate your RPM membership, without notice, for any reason, at any time, at our sole discretion. We may terminate part or all of the RPM program, and any or all of the benefits associated with the program, without notice, for any reason, at any time, at our sole discretion. In the event we terminate part or all of the RPM program we may, at our discretion, either maintain your RPM Cash and benefits until your current membership term expires or refund your points and a pro rata portion of your membership fee for the remaining portion of the your membership term discretion, including, without limitation, our belief that your continued use of your membership would violate the terms and conditions of the RPM program, applicable law, or otherwise be harmful to our interests. In the event we terminate your membership, you will not be entitled to a refund, full or partial, of your membership fee.

Can I cancel my membership after I enroll?

RPM memberships are good for one year. You may cancel your membership anytime and retain access to RPM benefits until the end of your subscription period at which point, your membership will not auto-renew. No refunds or partial refunds are available.

Are there additional terms and conditions?

Yes, by enrolling in RPM you agree to the terms and conditions of the program.

"You don't stop riding when you get old, you get old when you stop riding."
― Anonymous

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